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Changing ways …

There are lots of things changing in our modern world today.  And our pace of change is amazing.  Modernization; automation; the Internet of Things; today’s changing ways goes by many names.  We assume these changes will be for the better; we’d like to believe in “new and improved”!

With today’s “new ways”, when we experience something that’s still being done the “old way” it stands out.

During a recent business trip, I rented a car and checked into a hotel.  You know, the usual stuff done the usual way.  The car rental experience seemed simple enough; the hotel check-in process?  Well, that struck me as something still being done the “old way”.

Why is it that it takes only a few minutes and no paperwork to pick up or drop off a rental car at Hertz’s #1 Club Gold, but twice that time and an annoying name/address form to check into a Hilton hotel?  Are they afraid you’ll steal the room? 

Michael Tracy

True, business travel affords us plenty of opportunities to poke fun at travel providers.  Poke fun aka the “old way”.  Complain, rant on social media sites, blast people and places on Trip Advisor… it seems like that is the “new way”.

Often these days, the new ways can stimulate increased strain and stress don’t they?  Call me kooky, but isn’t that the opposite impact “new ways” are supposed to contribute to society?   What do you think?

I mean, any kind of travel can be frustrating, yes?  Just commuting to or from the office has taken on new perils in our modern society.  You tell me; is road rage a “new way” or an “old way”?  Even Uber is not insulated from it.  Believe it or not, Wikipedia suggests this is actually the “old way” dating all the way back to 1987:

The term originated in the United States in 1987–1988 from anchors at KTLA, a television station in Los Angeles, California, when a rash of freeway shootings occurred on the Interstate 405, 110, and 10 freeways in Los Angeles.

I get it; it can be hard to embrace changing ways.  Especially for those of us who are comfortable doing things the “old way”.   Yes, yes, that way drives the kids crazy.  They’re amazed we have made our way to this point doing things the “old way”.  That’s OK.  Our way is not for everyone.

And you must admit that some things (travel or otherwise) ought not to be changed:

You’ll notice that the airport buildings are in the distance.  We don’t land at the terminal because it scares the heck out of the people inside. 

Mark Sanborn

But changing ways are inevitable.  And there are lots of smart people coming up with “new ways” everyday intending to make our life better.  They’re trying to avoid the strain and stress when “new ways” supersede “old ways”.  I suppose changing ways will always anger some.

Seth Godin reminds us all that it will be OK:

Do you have to abandon the old ways today?  Of course not.  But responsible stewardship requires that you find and empower heretics and give them the flexibility to build something new instead of trying to force the Internet to act like direct mail with free stamps.

During times of changing ways, we should not try to hold things back.  Even someone like me who often prefers the comfort of the “old way”, needs to step out of the aisle and let the other passengers by.

GAP

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